Joyce is an incompetent business owner.
He has built a management ‘team’ on total lack of vision and complete focus on remuneration.
No vision, no instinct, no feel and no understanding of, nor for, the business.
He has risen to the top of a middling field by being a total yes man (I’m deliberately leaving the bending over jokes aside) and _always_ pleasing the boss.
That’s the beginning and end of it. In short, the antithesis of ANYONE I would employ and if I hadn’t seen such incompetence first hand I’d never have believed it.
The board and the bankers that back the tool have exactly the same non experience in anything business related so they think he’s great.
None of them would be able to competently manage so much as a cafe. If they had, Qantas would be the type of airline it was 30+ years ago where everyone gave their all as a matter of course.