You can do good air traffic control, fire fighting, navigation aid & radio networks, aero information services etc and also have a great culture. Airservices isn't there yet. Sure we could get consultants as change assistants, but even consultants realise the only way to maintain the change is from the inside (check out Karyn Twaronite).
People also make mistakes. I've been the recipient of offensive homophobic comments from people who genuinely never meant offence. Sincere apologies were made (without any formal complaint) and we all move on for the better as a stronger and more diverse team.
Just remember - your F/O may be lesbian, trans, gay, or may have lost a sibling to suicide as a result of that. Sensitivity and inclusiveness goes a long way to empower a leader.
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