Originally Posted by
PAXboy
The day 'Personnel' became 'Human Resources'.
The day 'Passengers' became 'Customers'.
The 'new improved' soap powder is not usually better the 'old rubbish' one it replaces.
Name changes are almost always bad. When companies or their departments get renamed under the guise of promotion and such - it is almost always the opposite. The same is apparent when you get an email from a carriers Frequent programme that announces (in large letters) of the new benefits and advances - then the small letters tell you the truth.