Cloud1- Yes I have said that he best speak to the Tui press office although my complaint is on Tui social media platforms but as yet they have not even come back to me with an email address to send my formal complaint to. The seat map has opened up today which does show it as a SmartLynx A320
I really do hope that the situation changes and I can travel as planned on Tui aircraft with all their own hardworking crew rather than a second class Eastern European airline with old unreliable aircraft further affecting Tui's already bruised reputation. As other posters have indicated they cannot justify at present times having their own crew at home not flying or even worse laid off while they have a third party contractor offering a lower standard of service and customer satisfaction. This would be fine if we had not had this pandemic as it would be extra capacity to cover for demand.