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Are we ruining years of CRM training...
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26th Nov 2003, 16:01
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BOAC
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Well - I think we are all agreed that communication is far more of a problem, therefore 'CRM'
IS
degraded. The question of changes to 'safety' remains open. Do we really have any choice? My point was we have to learn to 'live'(!) with it.
BOAC
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