The midnight emails so people couldn't sleep. The heavy security presence escorting people who just had their lives turned upside down out the back door. We trust you with millions of dollars and hundreds of lives but we don't REALLY trust you. These two things alone show the Hearltess and indeed Soulless place that the 9th floor has become. EK did a great disservice to themselves today let alone to the peole who made the airline great and made them money. This is a day that EK will not recover from.