I had a jet2 flight cancelled for later this month. I got an email setting out options, but if I wanted a refund to wait and they would be in contact, they were dealing with flights in order. A few days later I got an email saying they were processing a refund. Two days later money was back into my account. I never had to lift the phone. Isn't it really disappointing that they have given me no reason at all to complain.