I have had no problem requesting refunds, vouchers or whatever option suited on the many flights I had booked. What I cannot get my head around, considering the 10's of thousands of pax affected by this, is why the public think their refund should be processed in days. Do they think businesses carry 100's of extra staff to deal with situations like this just in case it happens. We now live in a world where far too many can't deal with the one thing in life you know will happen, s**t happens!