Cruz is clearly rattled at the tide of public opinion shifting against them and the threat of LHR slots being taken away from them (even though it’s almost certainly an empty threat). He probably oversaw the latest video doing the rounds on social media that has turned into a
PR disaster with heavily negative criticism in the comments on Facebook anyway. The situation is a great watch for anyone not actively involved in the car crash that is BA and BA Public Relations right now. For sure it’ll make a great case study in years to come at Business School.