Originally Posted by
Johnny F@rt Pants
So who will you use then, no other airline has done more or refunded as quickly? The fact that it will have taken them a while to process refunds is surely understandable in the circumstances.
Quite so. Jet2s professionalism in refunding us has, if anything, reinforced our brand loyalty. Come 2021 (2020 is a dead duck now for us) we'll be comparing TUI's attitude to its Customers to Jet2 and others, if there are any and I cant see how ANYONE could trust TUI to do the right thing ever again.