We wanted to cancel, but she could not get hold of them, and then the date came where they automatically took the full balance for a holiday they clearly could not honour. Now I aint really bothered - we'll go at somepoint, but I bet there are families out there in the same boat that did not have that money to be taken as their position changed also. It was quite naughty TBH. Since they took the balance we have had 3 or 4 mails off them about options, but nothing before they had all they money...money which we did not want taking out of our bank.