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Old 21st May 2020, 18:43
  #1846 (permalink)  
Join Date: Jul 2002
Location: In the sticks
Posts: 7,609
The issue is that this is not a one off. Seems that a staff briefing has possibly taken place on how to play hardball as this has happened during phone calls and live chat. Ryanair has form when it comes to pushing their own agenda and ignoring the law.
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