Seems to be history repeating itself... or maybe just seeing what sticks to the proverbial wall. Let's look at the timeline:
2011: ExecuJet have ~20 experienced, capable albeit slightly inefficient people in Zurich, doing decent work. They are paid quite a lot. Clients are mostly happy. Management decide to move Ops to the UK to cut costs and consider buying a mid-size ops company in the UK. For some reason this does not work out so they hire some UK based Ops people and send them to Zurich for training.
2012: The 20 Swiss are mostly fired and replaced by 6-7 Brits, who are somewhat trained, and 5-6 neophytes who need quite a bit of training, based at new Cambridge FBO. Quality decreases markedly.
2013-2014: One of the Swiss who didn't get fired takes the helm in the UK and cleans up. Quality gets better.
2015: Lux buys ExecuJet. The remaining Swiss leaves. Things go downhill from here onwards, despite valiant efforts of some. Churn increases
2017: Lux spins off purchasing to a separate company... and then sells the company. Funny as the whole point of Lux was to save money for owners by aggregating purchasing, right?
2018: Centralised Ops in Cambridge cancelled due to poor service quality. Each sub-part of Lux does own Ops.
2020: Outsource and re-centralise again, this time in Romania.
2021: ???
2022: Profit!