Then shouldn’t the person doing the interviewing / screening have some aviation knowledge?
So what if there were no policies to speak about? What if you met the criteria but were told you failed because you didn’t meet the criteria? The person applying is, I believe, more than qualified in aviation terms. I think the issue was more that they were turned down and notified by an incorrect email, which then was followed up with a further email basically reinforcing the first but with an apology for the mistakes. When a candidate doesn’t even have a chance to get past a website initial application process, doesn’t this say something about the recruitment system possibly having flaws?
Maybe the person applying would be a perfect candidate but never even had the chance to prove themselves or, as you mention, ‘score points’. Regardless, they didn’t get past stage one.