Originally Posted by
Yeehaw22
No that's not the case. There's a lot of bull floating around social media about this.
You'll automatically get a credit voucher, plus a separate 20% incentive to rebook.
Once you have recieved your credit voucher if you decide you want your money back, you need to apply for a cash refund. They are hoping to do all this within 28 days of your travel date.
If you don't use your credit voucher within 12 months it will revert to a cash refund.
I know its frustrating but just a couple of things to note. Some of TUIs call centres are overseas, these are closed. TUI's UK call centres are open and the staff are amongst the only UK staff not on reduced hours. However they still have to adhere to social distancing so not all desks can be filled and add that to staff who may be self isolating or maybe unable to work due to childcare issues. They are dealing with hundreds of thousands of customers and are getting through them as quickly as is possible.
Thanks for clarifying. I do have every sympathy with them