If I take cash from my client and I can't provide the service requested, I must refund their money -- not give them vouchers and p*** them about with silly excuses and delay tactics.
very true. Agree 100%. However a lot of people who are online kicking off are people who have holidays booked later in the year. Where there's no certainty one way or another whether the product, in this case a holiday, will be able to be provided. Once the government travel advice changes as we get through the year that will obviously change.