PACKAGE TRAVEL REFUNDS-What is theTruth?
MODS - please move if on the wrong Forum.
OK - Where's the money?
Acording to 'reports', TUI are refusing to Refund Customers who require one for a YEAR.
I read the hand-wringing comments that the PT companies will go broke if they refund all the money. But that can't be true.
Isnt it the case that they DO NOT have your money anyway? Its in escrow (or whatever) at the Merchant Card Providers organisations until such time as they provide the holiday that was contracted. "Accounts Receivable"? As that Contract is now cancelled why is it a problem simply to tell the MCP's to return it to the card?
Despite ABTA telling their club members different, the Package Travel Regulations law applies. It IS the Law. Refund money in 14 days. Why would ABTA tell companies to ignore that?
If you take the offered Credit Note you have effectively thrown your Comsumer Rights to any future refund at ANY time in the Bin.
And - Section 75 of the Consumer Credit Act also applies if you paid by CC. If only it wasn't so b----y difficult to do if you go that route.
Those in the 'know' might have more input.