bealine
Rod Eddington needs to sit in 33B or 34J and talk to "those what pays us our dosh!" I note on Continental's Flyer Talk pages that their CEO does just that on a regular basis at their Houston Hub!
One of the snippets a few years ago that maintained my confidence in Virgin Atlantic: A VS pax found himself sitting next to RB and his wife in 'Y', whilst LHR to HKG.
RB is quoted: "We decided at the last minute to witness the handover of Hongkong. Whilst we were able to get an hotel room, we were too late to book seats on the flight."
How easy would it be for the top boss to pre-empt check in for Upper or P.E.?? I suspect 'all too easy' would be the case.
Once again - I love flying BA, the service is always good and the maintenance programme fills me with confidence. Pity about the management but then, you can say that about almost
any major company/organisation. The larger they get, generally, the worse they get.