A question about cancellation. Just had a pre-planned flight cancelled by the carrier 2 days in advance. Some advice please, as I won't be in that part of the world to retake that flight and the way things are going it might be a while before anyone could. I want the amount reimbursed back to the CC it was paid from. They have offered these options...
During difficult times, our commitment to you is even stronger. And so that you have time to decide what to do,
we’ve changed our processes so that you don’t have to make any decisions immediately.
Now
it is not necessary for you to call our Contact Center, nor go to the airport before the original date of your flight. The amount you paid for the ticket will automatically be credited to you so you can use it
before December 31, 2020.
These are your options:
- Reschedule the date of your flight, free of charge, to the same destination and in the same cabin, before December 31st
- Change your trip’s destination with no penalty fees, only paying for the fare difference, when applicable.
If your ticket was purchased from a travel agency, please contact them to manage the changes.