Not sure it will come down to trust
I don't think it will come down to trust A lot seem to be having trouble dealing with this.
Qantas left us stranded in Japan, thank you Alan Joyce, and trying to get hold of Qantas has been impossible. We bought new tickets to get home. Cost us 7.5k in lost accomdation and new flights. It's the price gouging that cheeses me off the most.
But I focus on the way Qantas treats not just us customers but their staff as well who have lost their jobs. Would love to know what Alan is doing with the bailout money from the government. Sure isn't going to staff or customers.