Originally Posted by
old,not bold
We had a return booking for 2 with BA to Warsaw in April, for an Easter visit with our now Polish family. I was wondering how that would play out, how difficult would it be to get a refund etc etc.
Got an unsolicited email from BA today saying flight still scheduled to operate, but if we want to, we can ask for a voucher instead, for travel on BA, for the same value as the tickets we bought, must be used within 12 months.
"Click here to get the voucher" it says, so I did. Filled in name and booking ref, clicked Submit. Up comes an acknowledgement and a promise of the voucher within 7 days.
Now I call that fantastic service, generous even, super
PR and congratulations all round.
Let's hope we're still standing to use the voucher when the opportunity returns.
Good Response from BA, BUT??? By accepting Voucher have you given up rights to REFUND?
PZU - Out of Africa (Retired)