We had a return booking for 2 with BA to Warsaw in April, for an Easter visit with our now Polish family. I was wondering how that would play out, how difficult would it be to get a refund etc etc.
Got an unsolicited email from BA today saying flight still scheduled to operate, but if we want to, we can ask for a voucher instead, for travel on BA, for the same value as the tickets we bought, must be used within 12 months.
"Click here to get the voucher" it says, so I did. Filled in name and booking ref, clicked Submit. Up comes an acknowledgement and a promise of the voucher within 7 days.
Now I call that fantastic service, generous even, super
PR and congratulations all round.
Let's hope we're still standing to use the voucher when the opportunity returns.