I reckon that many observers would say that BA hasn't "turned into" an arrogant corporate animal - it has just never ceased being one even though it was privatised all those years ago. You get these comments every time there's a problem like the T1 walkouts - and otherwise inexplicable incidents like that make sense if you timewarp yourself back into the 1970s (management out of touch with the shop floor, staff feeling stitched up, etc. etc.)