bealine:
Funny.....the mastermind behind that team, the "Helpliners" as they were known, was one Barbara Cassini, who I believe is now in a rather senior position at EasyJet !!!
Well, well, well, that is interesting. Although, I am fairly certain that she is not with EZY. When 3i took the money, she started the process and then ducked out. She took time out and wrote the book. She is now chair of the London bid to hold the Olympics at some point in the future. (Just to nudge this off-thread, I do hope they fail.)
When Cassani was running GOE, I got a free return trip MUC-STN at her instigation - and they had done nothing wrong to warrant it! I did not get to meet her and it's a story that I told in PPRuNe many moons ago.
I have not read the book Dirty Tricks, I think it would make me too angry. I have read enough to know that they were outside every law and any sense of decency.
I agree with F3G that the BA airline is fine, the BA mgmt are not.