MJ,
The CAA sent a letter out to all RTFs and FTOs in July 2002 laying down the system for "external support"
The CAA's idea is that in general they only want to deal with the Head of Training at RTFs and FTOs with the Head of Training answering all questions from local PPls, Students and Instructors.
They request that trainers refrain from automatically refering questions to the CAA and make use of LASORS.
Regards,
DFC