Glen - Your loss of your business is indeed unfortunate. I understand how your pursuit of justice is all-consuming but you're wasting your time repeatedly composing letters to the personnel involved. Your bombardment of letters make it too easy for the recipients to fob you off. Your only avenue of redress is to pursue the matter legally. There is action under the AD(JR) Act that you can also take but for some reason you (and your legal counsel) seem to have ignored this avenue. Strongly suggest you change tack.