Originally Posted by
nivsy
This has got to be one of the worst examples I’ve seen recently. I completely understand the issues around crew hours but it does seem difficult to believe TUI wouldn’t have known this prior to departure yet failed to inform passengers until five minutes before landing (apparently even the onboard screens displayed LGW as the destination but crew did not mention this). The way they were treated on arrival to LGW is definitely the worst part though, especially after already being delayed by 4 hours. This particular case has attracted hundreds of angry comments across various social media sites.