I don’t think PS was ever going to be anyone’s favorite. Regardless of who they put in the job or where they came from they are all given the same plate of financial ruin. They can only all so the same, ie cut cost and lean it out. That usually has a low fanbase. Mid to late this decade until you really come out the other end.
There are some very good world class customer facing corporates in this country that they could learn off. Woolworths is one. Coles another. It’s a customer and team culture without the ego driven narrow minded management.
They probably need to move their office to Melbourne or Sydney if they want any hope of securing decent talent. Especially on the digital front.