If you are providing a vital service and practically have a monopoly and you are still making a loss, then maybe the service isn't vital at all.
Might be worth thinking that through one more time!
"Vital" and "Monopoly" don't always sit square with "Profit". You need to consider "Cost" "Breakeven" and "Lack of economies of scale" for starters. More detailed answers are available from any good Business School.