Originally Posted by
S-Works
The school only reopened from Christmas break and Spanish religious holiday last Wednesday. They are now working through over 1800 emails with inquiries just like yours. The problem with email and the always on internet world is people forget how to show a little patience..... Please feel free to drop me a PM and I will help you.
Hi, and thank you,
I know we are all impatient these days, but that's the whole point of email or I could just put a letter in the post. Although I wouldn't trust the Spanish post either!
I live and work in Spain and part of what I have to do is answer emails for a company. I answer emails 7 days a week from 8am until about 10.30pm at night, even on Christmas Day. I even answer emails when I am out of the country on holiday. If I cannot answer emails in detail then I am expected to send a quick reply acknowledging the email and saying I will get back to them as soon as I can. It's basic customer service.
I accept there are holidays here - Monday 6th of January was a holiday yes - but I work holidays. I also accept that people are fully entitled to have holidays off, and because of all this I will wait maybe two days, three if I'm in a good mood
But when it becomes five days with no response, it doesn't look good.
If I am looking to spend €10k with a company (I don't know the exact price because I haven't had a reply - and that is all I wanted to know) then yes, I expect a quicker response.
I went to their FB page to try and contact them that way, or see if they had prices on there (I didn't see any), and I saw someone else complaining about a lack of response a year ago so things don't seem to have changed. Then on here I read the same kind of thing from others.
I hope they can reply to me soon because I would still like to do my PPL with them.
Do you know them, or fly / work with them?