We have been all over the Fitbit forums and not found a solution so we called their helpline. I have not had access to the PC as FIL lives some way away and I have not been over there for a while. I have helped as much as I can by phone but FIL is not the most computer literate person. Anyway, FIL took both devices into the techy folk at JL and they took it into their back room and somewhat later they came out and are now talking to each other. FIL could not explain what they did but he thought that it was more than just messing with the software......
Rans6............