Originally Posted by
Reversethrustset
I don't really know what the problem is, take the correct sized hand bag and there's no issues. The sizes are clearly dictated when you book a ticket. When I was a captain at Flybe some of the baggage brought on as hand luggage left something to be desired. It's called "hand luggage" for a reason, it's because it's supposed to be a bag to carry onto the aircraft to put a few items in it, NOT a hold sized suitcase with 3 weeks worth of laundry in it and quite frankly it was about time they put a stop to it.
You're right of course but the problem is away they've gone about putting a stop to it. Publish your hand luggage rules, then allow people to ignore them for a long time, then suddenly start applying the rules without any notice and in a haphazard and inconsistent manner - asking for trouble.