Originally Posted by
Water pilot
Boeing plans to hand out "safety" cards to convince pax that Max is safe.
If you can you should look at the "Customer Journey and Scenario map" presented in the article. Aside from the explicit sexism (the concerned passenger is a "she" in all scenarios) it is rather fascinating. For instance, "
if anxious passenger is posting, then airline social care team provides information on the safety of the MAX and informs the airlines network operations center of anxious passenger, which informs flight crew, as needed."
What will they do for the "anxious pilot?"