You think BA is bad
All;
Due to my job in the 1990's, I had over 1 million miles in my United Account at one time. That's how much I flew. Towards the end of the decade I moved to Phoenix for a new job assignment. I flew United of course.
Like many PAX, I had endured my share of delays, good flights and bad flights beforehand and believe or not...SH*T happens. The straw that broke the camel's back was when the United pilots decided they wouldn't fly overtime unless they got a new contract. In a short period of time, 3 years to be precise, United went into bankruptcy. Good !!
The reason I am telling you this is because i booked my15 year old son on a 13:30pm flight from Denver to Phoenix. He was checked in and given a boarding pass and went to the gate. There was no plane however due to lack of pilots.
He called me and I paid top dollar on about 1 hour's notice to fly him down on Frontier...different terminal, tough navigating for a 15 year old who doesn't know airports.
For that reason and that reason alone, I haven't flown United since. I don't want their miles. All I will ever remember is their worthless customer service. It was absolutely no surprise when they went belly-up; They deserved it for the way they treated their passengers. I'D fly BA anyday over United.
Newark