Originally Posted by
Sunfish
The trouble with the silo mentality: been counters meet KPI’s by cutting maintenance, spares to the bone and outsourcing everything they can.
Operations have no spare aircraft.
Marketing can’t meet market share KPI’s because too many inconvenienced passengers say “Qantas, never again”. I know I did. All it took was a defective spoiler actuator (with no spare in Melbourne) on pushback to turn me right off ever using them by choice again.
Friend last week said ”jetstar, never again/.” After her hobart - melbourne flight got cancelled, costing her an extra night in Hobart.....And she is a well connected marketing professional who will spread the message.
Neither of our “never again” decisions will show up in any KPI’s, nor will the thousands of others who do the same.
Useless airline kept in business by flying public servants around and entertaining politicians in the chairman’s lounge.
Open the skies completely, domestic and international.
And in the meantime the call centre staff are copping abuse from the passengers. That's why I retired earlyish.