I had a similar incident approx 1 month ago. The ATC was fantastic, an outstanding job. Direct from North Wales to BNN, allocated frequency and a very short, perfectly judged approach.
Get on (remote) stand T3. No stand guidance, no steps, no buses and the ambulance got lost! 20 minutes on stand before the pax could be taken away.
P*** poor and not isolated from what hear from my colleagues.
T'bug