Just as there are pain in the ass passengers there can also be pain in the ass pilots and cabin crew. I’ve been a passenger on a flight where the No1 was picking a fight with a guy over cabin bag stowage (on the ground). I can’t remember exactly what it was about, but I do remember thinking the pax had a good case while the no1 was digging her heels in rather petulantly. The Captain came out and immediately took the side of the No1without listening to both sides.
It may have been the easiest choice for him to make, but I didn’t think it was fair. Fortunately the situation didn’t escalate as it might easily have done. The unfortunate pax was big enough to let it go.
I guess it comes down to how individuals on both sides think, those with ‘power’ vs the ‘plebs’. It’s quite interesting.