I've only once had a problem with a BA ground staff. I have found most of Nigel's pals to be very helpful.
But I have noticed:
1. High staff turnover in small stations, where it is noticeable.
2. Once when there were serious multiple flight delays at LHR4, the check-in staff did all the right stuff for me. Then she stood up and leaned over the check-in desk to pat me on the back. No-one does this naturally to a stranger, especially when both are under an element of stress. This was unnatural, pure management rubbish. I felt sorry for her.
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