Thats interesting Boss Raptor. It is the same response I have heard so much in regards to BA. It is a shame as it is the UK flag carrier. Great advert for UK business!
I am a captain on a small airline (no names) and I am very keen on the idea that the clients pay may wages! Perhaps thats becausen I owned my own business before I got into this game.
Goo customer services cost nothing. I have always found this from SAS. (Which I don't work for by the way, wish I did).