Hopefully working there is better (doubt it!) than being a passenger with them! Always, always late and not very professional. With the recent IAG purchase of Air Europa and their goal of making Madrid a major hub, TAP Portugal is going to face some real challenges in the future and if the issues at hand are not dealt with in a timely manner - downsizing is in the future cards - when Madrid further positions it self as the transit spot for South America and the Americas in general.