Originally Posted by
SpringHeeledJack
It's so true that if the travellers are switched on, then it all goes smoothly, but as we all know people often leave their normal thinking processes at the door of the terminal. I guess a good bit of education is needed, perhaps a few minute video just before final confirmation of the booking on a website ?
SHJ
BTW I had a colleague at BMA LHR in our Traffic Office - lovely guy (sadly I heard he passed on way too soon) and his nickname we gave him was
spring heeled jack - why? cos he walked with a lively spring in his step - We all had nick names at BMA, but I am not revealing mine here LOL
Anyways back to the program-
I'm afraid most pax are not 'switched on' - They are sheep and have to guided by Collie dogs - In this case the Collies are good ground staff that have their team together to round up the sheep into the correct pens PDQ -
Folk dont even pay attention to the safety video let alone a 'how to board a plane' video when they but their tickets...Plus how many languages will we need to play it back for? LOL