I went through an airport recently and watched him scurry into the QF first class lounge.
The Business class lounge was like an dirty overcrowded zoo.
Any decent CEO with some personality and leadership might have used such an opportunity to see the coal face and check the feedback from his customers firsthand.
The QF product is in decline.
Qantas prices and Jetstar quality while gouging Australians who have to travel internationally. Credit to those staff that keep smiling and delivering a great service but they are getting harder to find.
QF is my last choice while he is in charge.