I hope My Travel does survive. If not, my dad is out of a senior management position in the retail chain and my mam will be out of an assistant manager role in one of the stores!!
Before I joined NATS, I worked at Going Places off and on over a period of 3 years and they are trying to streamline the business for the better. However, a big shop was built in the Northeast to relocate a previously significantly smaller unit into - the first store had 6 desks, the new one has nearly 20 desks - problem is, they no longer have any staff to fill them all anyway!!! Whenever I go to visit now I frequently only see 4-5 staff on maximum which is a great shame.
Going Places also tried to revolutionise the way people book holidays by piloting (excuse the pun) a scheme involving "Welcome Hosts" in the shops, this freed up agents to deal with holiday enquiries and means brochure requests got handled by somebody not trained in the Viewdata systems.
In all, to stop boring you - I am confident My Travel will survive, they've made some daft decisions which have helped cripple them but they will cling on then hopefully claw back. Because of our family links, we have flown Airtours/My Travel now for 10 years and unless they do fold I will continue to do so.
Chris