A lot to be said for travel agents tbh.
I consider myself a very savvy flyer on account of the sheer volume that I have to do. When I want a nice holiday, I'm more than capable of sitting down with a laptop and trawling endless hours over this website and that but you can't beat just sitting in front of a human and saying this is what I want and when,
On business travel I still find I use travel agents to get me a better deal or some angle I hadn't considered even though I use the t'internet to check out possible routings / timings etc