Originally Posted by
pattern_is_full
In this day and age, seeing the problem, seeing the solution, and implementing it in a very timely manner is heroic. "Above and beyond" the norm.
Heroism is not just about physical courage - although the hero in this case was also at some physical risk.
The Cambridge Dictionary says a hero is "a person admired for bravery, great achievements, or good qualities." That ramp worker qualifies in my book.