Originally Posted by
AirportPlanner1
The age of the High Street travel agent isn’t dead, far from it. The age of the travel agent for mass market package holidays is dead, however. There is a market for the likes of Trailfinders, Travel Centre where actual skilled travel experts that know the world can put together bespoke programmes for those with the money to do it but without the time to think about it.
Yes, this is the case. A contractor servicing a large client overseas will often use a specialised travel agent in their own city. Their employees, from whatever country, will have a 24hr direct contact to call at the travel agent if they get into a situation that can't be sorted by the airline.