Excellent - well done.
As has been mentioned before, in the UK all patients have a right to their full medical records, enshrined in law. The only exception is where the doctor reasonably believes release to the patient would cause the patient harm - some mental health issues and release whilst the patient is a child but little else. The doctor has to be given enough information to identify the patient (he / she may ask for photographic ID) and what notes are required and enough reasonable time to provide them and may require reimbursement of costs BUT any other failure is unlawful. Sadly it seems endemic in the NHS to consider that patients asking for their notes or reports are trouble makers or demanding something they have no right to. Mentioning the Information Commissioner and GMC normally speeds up delivery.