Originally Posted by
AndrewH52
While it’s good to see some of Manchester’s plus points recognised, non of the indicators measured in this report actually cover the quality of the passenger experience. It basically says Manchester has good transport links, a wide choice of flights and lots of shops.
And there was I thinking that "friendliness" was very much part of the passenger experience!
The introduction includes this: -
" and ranked them in terms of passenger experience, ranked according to a mix of factors ranging from location and transportation options
to in-airport experience and flight network access.