What I do or do not do is none of your business. It's called the ability to voice an opinion, and if you don't like it, then you are free to not bother reading it. And if you've been here 25 years, then you have likely obtained the same benefit as MM was speaking of. The fact that people as senior as he are willing to describe CX as the toilet brush it has become is frankly commendable, as it would be easy for him to sit back (like you are doing) and say, " all is fine, i've got mine". Perhaps you could simply point out where his comments are incorrect or unwarranted. Might be more helpful than coming across as someone who is obliquely supporting things the way they are. As it is, you suggest we "should just leave", and again, wouldn't that be an all so easy way for management to keep wages and benefits low? Your attitude is actually the offensive one.