Easyjet at 2135 Berlin TXL to London Gatwick was cancelled on Wednesday 28 August. Aircraft seems to have had an issue earlier in the cycle, it operated out early afternoon LGW-Geneva but hung up there for 4 hours before returning, and next cycle LGW-TXL-LGW was cancelled. Colleague was booked on it.
No advice from Easy for him by contact email (which they insist at booking is for contact in exactly such a circumstance), I just noticed the cancellation on the TXL departures, which at least saved going out to the airport.
But Easyjet customer service just airily said they would rebook on next available flight IN TWO DAYS TIME. Or refund and goodbye. No mention of how someone unable to return home at 9pm at night could now handle the situation. No mention of EU261. So we end up sorting it out ourselves, booking on BA and sorting a hotel. Called Easyjet back to discuss, only to find customer service has now closed for the night, apparently they finish at 8pm, which is surely when all the big hangups like this one are coming into play, let alone departures well after this.
And looking at the Easyjet fare, before you say "Low cost", it's not. This is a business travel route and they price accordingly.